Outage in Granola
Granola services down for some users
Resolved Minor
July 16, 2026 - Started 20 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A third-party authentication provider (WorkOS) outage prevented users from logging into Granola across the Desktop App, iOS App, and Website, while some already logged-in users experienced degraded functionality such as notes and Chat not loading. The incident lasted approximately 2.6 hours before logins began recovering. Granola escalated to the provider and monitored for mitigations while the provider resolved the underlying issue.
We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations.
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 07/16/2026 10:14AM
We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working.
IDENTIFIED
20 days ago - at 07/16/2026 08:36AM
A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working.
We're investigating mitigations urgently and our auth provider are also working on the issue - you can follow for updates here: https://status.workos.com/incidents/b52fkqjzcl20
INVESTIGATING
20 days ago - at 07/16/2026 08:19AM
We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations.
Latest Granola outages
Notes not generating on iOS - about 1 month ago
Chat thread titles not generating - about 2 months ago
Granola Mobile delays in transcribing and summarizing notes - 2 months ago
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