Outage in Granola
Granola app services down
Resolved Major
August 13, 2026 - Started 12 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Granola experienced a major 1.5-hour outage affecting most app services across Desktop and iOS, including document syncing, enhanced note generation, and note creation. The incident was caused by a faulty deployment, which the team rolled back to initiate recovery; transcribed meeting audio was preserved throughout, though note and chat generation remained unavailable for most users during the recovery phase. Services gradually restored as the backlog of connections was cleared, with users able to retry failed note generation once systems recovered.
We're experiencing some issues with the Granola app. Some app functions aren't working, such as:
• document syncing
• generating enhanced notes
• creating new notes
We're investigating urgently and will update within the next 30 minutes.
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Latest Updates ( sorted recent to last )
IDENTIFIED
12 days ago - at 08/13/2026 04:36PM
Our servers are slowly showing signs of recovery, but we're still experiencing some issues as we work through the backlog of connections that accumulated during the outage.
Any transcribed meetings taken during the outage should be safe, but notes and Granola chat responses are still not generating for most users. Once we're back up and running you should be able to retry these without issue.
IDENTIFIED
12 days ago - at 08/13/2026 03:29PM
Most Granola services are completely down while we resolve this. Creating new notes and transcribing them should work, but generating the enhanced notes at the end of meetings is currently failing.
We're in the process of rolling back a recent deployment which should allow services to recover.
INVESTIGATING
12 days ago - at 08/13/2026 03:24PM
We're experiencing some issues with the Granola app. Some app functions aren't working, such as:
• document syncing
• generating enhanced notes
• creating new notes
We're investigating urgently and will update within the next 30 minutes.
Latest Granola outages
AI features in Granola are down - 9 days ago
Multilingual transcription on macOS and Windows is down - 22 days ago
Granola services down for some users - about 1 month ago
Notes not generating on iOS - 2 months ago
Chat thread titles not generating - 2 months ago
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