Outage in Grasshopper

GoTo App/Web - inbound/outbound call failure

Resolved Major
July 31, 2025 - Started about 23 hours ago - Lasted 20 minutes
Official incident page

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Outage Details

We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 07/31/2025 03:10PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 23 hours ago - at 07/31/2025 03:03PM

Our engineers have corrected the issue and we are receiving reports that calling is working as expected.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 23 hours ago - at 07/31/2025 03:00PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 23 hours ago - at 07/31/2025 02:54PM

We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available.

Our engineers are working to identify the issue and will provide another update shortly.

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