Outage in Grasshopper
GoTo App/Web - inbound/outbound call failure
Resolved Major
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Outage Details
We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available.
Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 07/31/2025 03:10PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
25 days ago - at 07/31/2025 03:03PM
Our engineers have corrected the issue and we are receiving reports that calling is working as expected.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
25 days ago - at 07/31/2025 03:00PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
25 days ago - at 07/31/2025 02:54PM
We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available.
Our engineers are working to identify the issue and will provide another update shortly.
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