Outage in Grasshopper

GoTo Connect - missing call event notifications

Resolved Major
September 25, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution We will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/25/2025 08:25PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 2 days ago - at 09/25/2025 08:13PM

Our engineers have implemented a fix and are seeing a correction in notification traffic. Our engineers are now monitoring for stability.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 2 days ago - at 09/25/2025 06:25PM

Our engineers have identified an issue where Call Event Reports API may have stopped receiving notification for queue calls in their channel since September 16. The underlying cause has been identified, and they are actively working toward resolution

We will provide another update shortly.

Latest Grasshopper outages

Contact Center – Call Queues and Contact Center – Issues logging into queues - 9 days ago
GoTo Connect - Issues with messaging and notifications - 10 days ago
GoTo Connect - Issues with Outbound Calls - about 1 month ago
Grasshopper - Issue with web portal and outgoing calls - about 1 month ago
GoTo Connect - Incoming PSTN calls issue in Brazil - about 1 month ago

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