Outage in Grasshopper

Contact Center – Call Queues and Contact Center – Issues logging into queues

Resolved Major
September 18, 2025 - Started 27 days ago - Lasted 21 minutes
Official incident page

Incident Report

We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/18/2025 06:18PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 27 days ago - at 09/18/2025 06:03PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 27 days ago - at 09/18/2025 06:01PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 27 days ago - at 09/18/2025 05:59PM

We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues.

Our engineers are working to identify the issue and will provide another update shortly.

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