Outage in Grocers List

Instagram DMs not sending

Resolved Major

July 10, 2024 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Issue: Creators are experiencing difficulties sending Direct Messages (DMs) through Meta's Graph API for Instagram. Current Status: Our engineering team is actively monitoring the situation and investigating the root cause of the issue. Action Plan: Once the Instagram API is operational, the team will initiate a scan to ensure that all followers who were supposed to receive a DM during the API downtime have their messages successfully processed, unless they already received it.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/11/2024 10:09AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 07/11/2024 03:07AM

Our team has deployed a fix and will continue to monitor the situation. DM's are now sending.

INVESTIGATING almost 2 years ago - at 07/11/2024 01:51AM

Issue: Creators are experiencing difficulties sending Direct Messages (DMs) through Meta's Graph API for Instagram.

Current Status: Our engineering team is actively monitoring the situation and investigating the root cause of the issue.

Action Plan: Once the Instagram API is operational, the team will initiate a scan to ensure that all followers who were supposed to receive a DM during the API downtime have their messages successfully processed, unless they already received it.

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