Outage in GUIDEcx

Issues with logging in affecting several users.

Resolved Minor

September 16, 2025 - Started 4 months ago - Lasted about 1 hour

Incident Report

We are currently investigating this incident.

Components affected

GUIDEcx Project Management

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Latest Updates ( sorted recent to last )

INVESTIGATING 4 months ago - at 09/16/2025 11:01PM

We are currently investigating this incident.

INVESTIGATING 4 months ago - at 09/16/2025 11:18PM

We are currently investigating this incident. This is our top priority right now and we have our engineering team actively investigate potential solutions. A root cause has yet to be identified.

INVESTIGATING 4 months ago - at 09/16/2025 11:34PM

We are currently investigating this incident and login access has been restored, although it can take up to a minute or so to login in. Once a user is logged in they can navigate the app as expected and are experiencing normal navigation speeds. Users should be able to log in now, but again will experience a minor delay after entering your password.

Latest GUIDEcx outages

General latency when navigating application - about 2 months ago

Logins blocked for some accounts in eastern regions of the United States. - over 2 years ago

Project List not loading - over 2 years ago

Web interface temporarily unavailable in some regions - almost 3 years ago

System Slowness Under Investigation - almost 3 years ago

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