Outage in GUIDEcx
Issues with logging in affecting several users.
Resolved Minor
September 16, 2025 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
We are currently investigating this incident.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 month ago - at 09/16/2025 11:01PM
We are currently investigating this incident.
INVESTIGATING
about 1 month ago - at 09/16/2025 11:18PM
We are currently investigating this incident. This is our top priority right now and we have our engineering team actively investigate potential solutions. A root cause has yet to be identified.
INVESTIGATING
about 1 month ago - at 09/16/2025 11:34PM
We are currently investigating this incident and login access has been restored, although it can take up to a minute or so to login in. Once a user is logged in they can navigate the app as expected and are experiencing normal navigation speeds. Users should be able to log in now, but again will experience a minor delay after entering your password.
Latest GUIDEcx outages
Logins blocked for some accounts in eastern regions of the United States. - over 2 years ago
Project List not loading - over 2 years ago
Web interface temporarily unavailable in some regions - over 2 years ago
System Slowness Under Investigation - over 2 years ago
System slowness - over 2 years ago
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