Outage in Guidewire
Multiple Customers Are Unable To View Production Datadog Logs In APAC Region
Resolved MinorIncident Report
Guidewire Support is aware of an issue with DataDog logs in the production environment that is impacting APAC customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Components affected
Guidewire APAC
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/10/2024 10:29AM
The fix has been implemented, and the Datadog logs are flowing successfully. Please open a Community case if you are still experiencing any service interruption.
IDENTIFIED
over 1 year ago - at 07/10/2024 09:56AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 1 year ago - at 07/10/2024 09:10AM
Guidewire Support is aware of an issue with DataDog logs in the production environment that is impacting APAC customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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