Outage in Guidewire

AWS US-East-1 Region Service Interruption

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 17 hours
Official incident page

Incident Report

InsuranceSuite deployments and TeamCity jobs are failing due to AWS service interruption. We are currently investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 10:14AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 08:48PM

AWS throttling errors have decreased, resulting in more successful deployments. If you continue to encounter deployment failures, please reach out to Guidewire Support for further assistance.

IDENTIFIED 3 months ago - at 10/20/2025 08:42PM

Guidewire identified the issue related to AWS service throttling errors, and we are seeing successful deployments.

INVESTIGATING 3 months ago - at 10/20/2025 08:08PM

Guidewire is seeing fewer throttling errors from AWS. We are also observing an increase in the number of successful deployments.

INVESTIGATING 3 months ago - at 10/20/2025 07:37PM

Guidewire is seeing throttling errors and connectivity issues with multiple AWS services.

INVESTIGATING 3 months ago - at 10/20/2025 06:56PM

We are continuing to investigate these intermittent deployment failures. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING 3 months ago - at 10/20/2025 06:23PM

We are seeing intermittent failures to AWS dynamodb service calls, and we are still investigating.

INVESTIGATING 3 months ago - at 10/20/2025 06:20PM

The issue maybe related to AWS Dynamo DB and we are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/20/2025 05:48PM

InsuranceSuite deployments and TeamCity jobs are failing due to AWS service interruption. We are currently investigating the issue.

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