Outage in Guidewire

AWS US-East-1 Region Service Interruption

Resolved Minor
October 20, 2025 - Started 15 days ago - Lasted about 17 hours
Official incident page

Incident Report

InsuranceSuite deployments and TeamCity jobs are failing due to AWS service interruption. We are currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/21/2025 10:14AM

This incident has been resolved.

MONITORING 15 days ago - at 10/20/2025 08:48PM

AWS throttling errors have decreased, resulting in more successful deployments. If you continue to encounter deployment failures, please reach out to Guidewire Support for further assistance.

IDENTIFIED 15 days ago - at 10/20/2025 08:42PM

Guidewire identified the issue related to AWS service throttling errors, and we are seeing successful deployments.

INVESTIGATING 15 days ago - at 10/20/2025 08:08PM

Guidewire is seeing fewer throttling errors from AWS. We are also observing an increase in the number of successful deployments.

INVESTIGATING 15 days ago - at 10/20/2025 07:37PM

Guidewire is seeing throttling errors and connectivity issues with multiple AWS services.

INVESTIGATING 15 days ago - at 10/20/2025 06:56PM

We are continuing to investigate these intermittent deployment failures. We thank you for your patience. Our next update will be when new information becomes available.

INVESTIGATING 15 days ago - at 10/20/2025 06:23PM

We are seeing intermittent failures to AWS dynamodb service calls, and we are still investigating.

INVESTIGATING 15 days ago - at 10/20/2025 06:20PM

The issue maybe related to AWS Dynamo DB and we are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 10/20/2025 05:48PM

InsuranceSuite deployments and TeamCity jobs are failing due to AWS service interruption. We are currently investigating the issue.

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