Outage in Guidewire

TeamCity Build Service Interruption in Non-Production Environments affecting customers globally

Resolved Minor

June 12, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. This was linked to a broader incident with npm, which has since been resolved. We are actively monitoring the situation. If you encountered build failures related to this issue, we recommend retrying the builds. Should you continue to experience service interruptions, please open a case via the Community for further assistance.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/12/2025 09:41PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 11 months ago - at 06/12/2025 08:25PM

Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. This was linked to a broader incident with npm, which has since been resolved. We are actively monitoring the situation.

If you encountered build failures related to this issue, we recommend retrying the builds.
Should you continue to experience service interruptions, please open a case via the Community for further assistance.

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