Outage in Guidewire
AppEvents - Service Interruption Affecting Multiple Customers in All Regions
Resolved MajorIncident Report
Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 01/15/2026 01:17PM
This incident has been resolved.
MONITORING
4 days ago - at 01/15/2026 05:56AM
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. For customers in CAN, AMER and EMEA regions, please verify your AppEvents Message Queues (Destination ID - 500 and 599) and resume them if they are in suspended status.
IDENTIFIED
4 days ago - at 01/15/2026 04:11AM
Guidewire Support has identified the cause of this incident impacting multiple customers, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 8:40 PM PST. We will post regular updates on our progress.
INVESTIGATING
4 days ago - at 01/15/2026 03:36AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 01/15/2026 03:30AM
We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
4 days ago - at 01/15/2026 03:19AM
We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
4 days ago - at 01/15/2026 02:49AM
Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
INVESTIGATING
4 days ago - at 01/15/2026 02:21AM
We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
4 days ago - at 01/15/2026 01:54AM
Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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