Outage in Guidewire
APD Service Interruption Affecting Multiple Customers in APAC
Resolved MajorIncident Report
Guidewire Support is aware of an issue with APD that is causing multiple customers in the Prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 01/18/2026 12:15PM
This incident has been resolved.
MONITORING
about 13 hours ago - at 01/18/2026 08:14AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 13 hours ago - at 01/18/2026 08:13AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 14 hours ago - at 01/18/2026 07:29AM
Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. Service has been restored for Sydney. We will post regular updates on our progress.
IDENTIFIED
about 15 hours ago - at 01/18/2026 06:47AM
Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 6:15PM AEDT. We will post regular updates on our progress.
IDENTIFIED
about 15 hours ago - at 01/18/2026 06:18AM
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
IDENTIFIED
about 16 hours ago - at 01/18/2026 05:49AM
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
IDENTIFIED
about 16 hours ago - at 01/18/2026 05:44AM
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
IDENTIFIED
about 16 hours ago - at 01/18/2026 05:08AM
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
INVESTIGATING
about 17 hours ago - at 01/18/2026 04:37AM
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
about 17 hours ago - at 01/18/2026 04:08AM
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
about 18 hours ago - at 01/18/2026 03:40AM
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
INVESTIGATING
about 18 hours ago - at 01/18/2026 03:08AM
Guidewire Support is aware of an issue with APD that is causing multiple customers in the Prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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