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Outage in Guidewire

Potential Okta SSL Handshake Issue Affecting Multiple Customers in the AMER and APAC regions

Resolved Minor
January 22, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with Okta SSL Handshake that is causing service interruption for multiple customers in the AMER and APAC regions. All necessary resources are engaged to restore this service as quickly as possible. Please create a community case if you are experiencing service interruptions related to Okta. We will post regular updates on our progress.
Components affected
Guidewire USA Guidewire APAC

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/22/2026 11:06PM

Please open a Community case if you are still experiencing any service interruption related to Okta.

MONITORING 17 days ago - at 01/22/2026 09:54PM

Guidewire support is actively monitoring the issue. Please create a community case if you are experiencing service interruptions related to Okta.

IDENTIFIED 17 days ago - at 01/22/2026 09:38PM

Guidewire support was able to link the Okta issue to their recent Okta production update (1/21/2026). Please create a community case if you are experiencing service interruptions related to Okta.

INVESTIGATING 17 days ago - at 01/22/2026 08:35PM

Guidewire Support is aware of an issue with Okta SSL Handshake that is causing service interruption for multiple customers in the AMER and APAC regions. All necessary resources are engaged to restore this service as quickly as possible. Please create a community case if you are experiencing service interruptions related to Okta. We will post regular updates on our progress.

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