Outage in Guidewire

LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in Production

Resolved Major

February 07, 2026 - Started 1 day ago - Lasted about 11 hours
Official incident page

Incident Report

Guidewire Support is aware of an issue with ADVANCED PRODUCT DESIGNER (APD) that is causing deployment failure in the AMER region Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/07/2026 03:47PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 1 day ago - at 02/07/2026 08:10AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 02/07/2026 07:42AM

We have identified that the issue is impacting a limited number of customers using the Lifecycle Manager (LCM) service in the AMER region in Production. We have contacted the affected customers and are actively working on a fix.

INVESTIGATING 1 day ago - at 02/07/2026 07:14AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 02/07/2026 06:39AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 02/07/2026 06:05AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 02/07/2026 05:36AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 02/07/2026 04:59AM

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