Outage in Guidewire

Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regions

Resolved Major

March 03, 2026 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/03/2026 11:35PM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING about 2 months ago - at 03/03/2026 07:33PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 03/03/2026 05:58PM

The fix has been implemented and we are actively monitoring

IDENTIFIED about 2 months ago - at 03/03/2026 05:34PM

Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

INVESTIGATING about 2 months ago - at 03/03/2026 04:46PM

Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made.
If you are facing any issues, please reach out to Guidewire support by raising a case.

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