Outage in Gusto

Customers are experiencing slowness and errors when accessing Gusto

Resolved Major

November 22, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

Components affected

Gusto .com website

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/22/2024 08:57PM

Customers should no longer be experiencing slowness and errors in Gusto.

IDENTIFIED about 1 year ago - at 11/22/2024 07:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 11/22/2024 07:16PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 11/22/2024 07:09PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 11/22/2024 07:09PM

We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

source IsDown Widespread service outage affecting login and dashboard access Reports started 23 minutes before official outage was reported

Users report inability to log in, load dashboards, and access accounts. Issues also include returned funds and connection errors despite internet availability.

Latest Gusto outages

We are aware that customers may be experiencing issues when accessing Gusto. - about 1 month ago

Certain features in the Run Payroll Flow were down - about 2 months ago

Chat channel unavailable - 2 months ago

Investigating issues with Payroll Processing for some users - 3 months ago

We are aware that some customers may be experiencing issues accessing Gusto.com. - 7 months ago

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