Outage in Gusto

Customers are experiencing slowness and errors when accessing Gusto

Resolved Major
November 23, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.
Components affected
Gusto .com website

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/22/2024 08:57PM

Customers should no longer be experiencing slowness and errors in Gusto.

IDENTIFIED 11 months ago - at 11/22/2024 07:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 11/22/2024 07:16PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 11/22/2024 07:09PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 11/22/2024 07:09PM

We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

source IsDown Widespread service outage affecting login and dashboard access Reports started 23 minutes before official outage was reported

Users report inability to log in, load dashboards, and access accounts. Issues also include returned funds and connection errors despite internet availability.

Latest Gusto outages

We are aware that some customers may be experiencing issues accessing Gusto.com. - 4 months ago
Limited access to support via phone and chat - 4 months ago
Gusto settings page performance degradation - 8 months ago
Customers are experiencing slowness and errors - 11 months ago
Customers are experiencing slowness and errors - 11 months ago

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