Harvey Outage History

Harvey's vault and review tables experienced a major incident where tables were stuck on generating, primarily affecting customers in the Canada region who experienced delays or failures in table generation. The service team implemented mitigations within 1.4 hours and monitored the system to ensure stability was restored.

Harvey experienced latency issues that affected document processing for 1.5 hours. The service team investigated and resolved the performance problems. Document processing functionality was restored to normal operation.

Harvey experienced degraded performance affecting some users, with reports of login issues including spinning wheels preventing access. The incident lasted 52 minutes while the team worked to identify and resolve the root cause.

Harvey's EU instance experienced latency issues affecting Vault and Assistant services for 47 minutes. The slowness impacted a small number of files when users attempted to access these services. The incident was investigated and resolved, though the specific resolution details were not provided in the updates.

The Harvey US Instance experienced extreme slowness affecting loading speeds for 4.5 hours. The issue was identified and resolved by the engineering team. The service is now restored and being monitored for stability.