Outage in Healthie

Issue with Puma Web Server

Resolved Minor
March 17, 2025 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

A known issue with Puma, our web server (https://github.com/puma/puma/issues/3620) is causing a very small number of API calls to return a 502 error. These calls can be safely retried without issue, and should succeed. Our team is working to mitigate this.
Components affected
Healthie (Production)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/18/2025 03:57PM

The issue appears to be specific to Ruby 3.4 and beyond, so we have moved to a prior Ruby version, which should resolve this. Our team will continue to monitor.

IDENTIFIED about 1 month ago - at 03/17/2025 07:29PM

A known issue with Puma, our web server (https://github.com/puma/puma/issues/3620) is causing a very small number of API calls to return a 502 error. These calls can be safely retried without issue, and should succeed. Our team is working to mitigate this.

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