Outage in Healthwise

User Management service disruption

Resolved Major
October 30, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Healthwise has been alerted to a disruption to its User Management service. The cause is a disruption in a critical 3rd party system. Our engineers will continue to monitor the situation and provide an update once the service is online.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/30/2023 10:45PM

All issues have been resolved. We will post a root cause analysis once we have completed our full investigation.  If the investigation has not been completed within 1 week we will post an interim RCA with the information that we currently have available.

MONITORING over 1 year ago - at 10/30/2023 08:23PM

the 3rd party service has been restored we will continue to monitor.

IDENTIFIED over 1 year ago - at 10/30/2023 08:21PM

Healthwise has been alerted to a disruption to its User Management service. The cause is a disruption in a critical 3rd party system. Our engineers will continue to monitor the situation and provide an update once the service is online.

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