Outage in Hearsay Systems
SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US
Resolved Minor
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Outage Details
Hearsay users may experience an issue with sending messages via Relate, specifically to the Verizon and AT&T networks. Our partners at Twilio are aware of this and are working with their downstream partners to resolve this in a timely manner. We will provide more information once we hear back from Twilio. We apologize for any disruption, and thank you for your patience.
Components affected
Hearsay Systems RelateLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/28/2023 10:37PM
Our partner engineers at Twilio have confirmed that SMS/MMS delivery to Verizon and AT&T is fully restored. We truly apologize for this disruption, thank you so much for your patience and understanding.
MONITORING
about 2 years ago - at 09/28/2023 09:48PM
SMS and MMS delivery to Verizon and AT&T networks continue to flow successfully. Twilio and Hearsay engineers are actively monitoring this issue. Thank you for your patience while we work on this.
MONITORING
about 2 years ago - at 09/28/2023 08:26PM
Our partners at Twilio are confirming they observed successful SMS/MMS delivery to both Verizon and AT&T networks. We are both monitoring this progress and will provide another update shortly.
INVESTIGATING
about 2 years ago - at 09/28/2023 08:03PM
Hearsay users may experience an issue with sending messages via Relate, specifically to the Verizon and AT&T networks. Our partners at Twilio are aware of this and are working with their downstream partners to resolve this in a timely manner. We will provide more information once we hear back from Twilio. We apologize for any disruption, and thank you for your patience.
Latest Hearsay Systems outages
Meta API issues - 2 months ago
relate texting not displaying in the web application - 3 months ago
errors accessing hearsay web application - 4 months ago
Message Delivery Filtering Issues (Verizon Wireless, US) - 4 months ago
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