Outage in Hearsay Systems

Internal Server Error for Supervision

Resolved Minor
November 20, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

Hearsay is currently experiencing an incident where the Review tab for administrators results in a 500 Internal Server Error or a 504 Gateway Timeout error. Our engineers are working on a quick resolution to fix this immediately. An update will be provided shortly, and we apologize for the disruption.
Components affected
Hearsay Systems Compliance

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/20/2024 09:00PM

Hearsay's engineers were able to resolve this matter, and administrators should no longer see error messages. After we complete a full and thorough investigation, a post-mortem will be published for this incident. Thank you for your patience as we resolved this incident.

IDENTIFIED 12 months ago - at 11/20/2024 07:41PM

Hearsay engineers have identified the root cause and are working on a fix. We will share another update shortly. Again, thank you for your patience while we resolve this for you.

INVESTIGATING 12 months ago - at 11/20/2024 06:52PM

Hearsay is currently experiencing an incident where the Review tab for administrators results in a 500 Internal Server Error or a 504 Gateway Timeout error. Our engineers are working on a quick resolution to fix this immediately. An update will be provided shortly, and we apologize for the disruption.

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