Outage in HelloSign
Document conversions for MS-Office types are having high error rates
Resolved Minor
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Outage Details
We are investigating the cause of conversion-failures for files from MS Office. At this time .pdf is not affected. HelloWorks is not affected.
Latest Updates ( sorted recent to last )
RESOLVED
about 6 years ago - at 07/26/2019 05:46PM
An error of this type has not reoccurred in some time. We consider this incident closed.
MONITORING
about 6 years ago - at 07/26/2019 05:03PM
The rollback is completed, MS office file-type conversion errors should be back to their usual range.
IDENTIFIED
about 6 years ago - at 07/26/2019 04:27PM
The source of the problem has been isolated. We are rolling back a change to bring office file-type conversion error-rates down.
INVESTIGATING
about 6 years ago - at 07/26/2019 03:59PM
We are investigating the cause of conversion-failures for files from MS Office. At this time .pdf is not affected. HelloWorks is not affected.
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