Outage in Helpshift

Issue with Outbound Mail Delivery system

Resolved Major

May 27, 2024 - Started over 1 year ago - Lasted 19 minutes
Official incident page

Incident Report

We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

Components affected

Helpshift Email delivery

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/27/2024 02:16PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/27/2024 02:00PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/27/2024 01:57PM

We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

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Older Resolved/Rejected cases are visible in "All New Issues" view - 3 months ago

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