Outage in Helpshift

Issue with Outbound Mail Delivery system

Resolved Major

May 27, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

Components affected

Helpshift Email delivery

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/27/2024 06:13PM

We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully resolved. We apologize for any inconvenience this has caused, and we appreciate your patience and understanding during this time. If you encounter any additional issues or have any questions, please do not hesitate to contact our support team (support@helpshift.com). I appreciate your cooperation.

MONITORING over 1 year ago - at 05/27/2024 04:26PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 05/27/2024 03:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/27/2024 03:31PM

We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

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