Outage in Helpshift

Issue with Inbound Outbound Mail Delivery system

Resolved Major
May 31, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/31/2024 10:29AM

This incident has been resolved.

MONITORING over 1 year ago - at 05/31/2024 08:55AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 05/31/2024 08:33AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 05/31/2024 08:20AM

We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

Latest Helpshift outages

Service Degradation - 7 days ago
Partial Outage - about 1 month ago

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