Outage in Helpshift

Bulk email notifications being triggered.

Resolved Minor

March 12, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Components affected

Helpshift Email delivery

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/12/2025 07:22PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/12/2025 07:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/12/2025 04:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/12/2025 02:45PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/12/2025 02:43PM

We are currently investigating this issue.

Latest Helpshift outages

Issue with Help Center page - 24 days ago

System Outage - about 2 months ago

Degraded Performance for issue creation via platform iOS - about 2 months ago

Delay in loading Dashboard Reports - 3 months ago

Issue with chatbot workflow - 5 months ago

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