Outage in Helpshift

Bulk email notifications being triggered.

Resolved Minor

March 12, 2025 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Helpshift Email delivery

Need to monitor Helpshift outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/12/2025 07:22PM

This incident has been resolved.

MONITORING 11 months ago - at 03/12/2025 07:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 03/12/2025 04:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 03/12/2025 02:45PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 03/12/2025 02:43PM

We are currently investigating this issue.

Latest Helpshift outages

AI Reply Service Outage - about 1 month ago

Helpshift Service Outage - about 2 months ago

Helpshift Service Outage - 2 months ago

Older Resolved/Rejected cases are visible in "All New Issues" view - 3 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook