Outage in HENNGE One

An Issue in HENNGE Email DLP: Secure Download for Box

Resolved Minor
December 17, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

現在 Box 側の障害に起因して、HENNGE Secure Download for Box に遅延が発生していることを確認しております。 ■Boxのステータスダッシュボード https://status.box.com/incidents/48t1p9xtd4tz 本件につきまして Box 側での対応状況および、HENNGE Secure Download for Box 側の状況について 弊社開発部門でも確認を進めております。 −−−−−−−−−−−−−−−−−−−−−−−−−−− We have confirmed that the HENNGE Secure Download for Box service is currently experiencing delays due to an ongoing outage on the Box side. ■ Box Status Dashboard https://status.box.com/incidents/48t1p9xtd4tz Our development team is currently investigating both the status of the response from Box and the resulting situation regarding HENNGE Secure Download for Box.
Components affected
HENNGE One HENNGE Email DLP

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/17/2025 04:49AM

本件につきまして、継続して監視を行っておりましたが再発等はなくサービスが正常に稼働していることを確認いたしました。

なお遅延しておりました HENNGE Secure Download for Box をご利用のメールにつきましては
すべて正常に処理が完了しており、本事象の影響によるメールのロストやバウンス等は発生しておりません。
※ メール宛先側の問題などによるその他のバウンスは含まれません。

この度はご迷惑をおかけし申し訳ありません。

−−−−−−−−−−−−−−−−−−−−−−−−−−−
We have been continuously monitoring this matter and have confirmed that the service is operating normally with no recurrence of the issue.

Furthermore, all emails using HENNGE Secure Download for Box that were previously delayed have been processed successfully, and no bounces occurred due to the impact of this incident.
*This does not include other bounces caused by issues on the recipient's mail server side.

We sincerely apologize for the inconvenience this has caused.

MONITORING 2 days ago - at 12/17/2025 03:49AM

本件につきまして続報です。

Box側で対応が行われ、弊社側でも HENNGE Secure Download for Box にて遅延していたすべてのメールが処理されたことを確認いたしました。

引き続き再発等がないか状況を監視しております。

−−−−−−−−−−−−−−−−−−−−−−−−−−−
Here is an update regarding this matter.

The necessary action was taken by Box, and we have also confirmed on our side that all emails that were delayed in HENNGE Secure Download for Box have been processed.

We will continue to monitor the situation for any potential recurrence.

INVESTIGATING 2 days ago - at 12/17/2025 01:38AM

現在 Box 側の障害に起因して、HENNGE Secure Download for Box に遅延が発生していることを確認しております。

■Boxのステータスダッシュボード
https://status.box.com/incidents/48t1p9xtd4tz

本件につきまして Box 側での対応状況および、HENNGE Secure Download for Box 側の状況について
弊社開発部門でも確認を進めております。

−−−−−−−−−−−−−−−−−−−−−−−−−−−
We have confirmed that the HENNGE Secure Download for Box service is currently experiencing delays due to an ongoing outage on the Box side.

■ Box Status Dashboard
https://status.box.com/incidents/48t1p9xtd4tz

Our development team is currently investigating both the status of the response from Box and the resulting situation regarding HENNGE Secure Download for Box.

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