Outage in Hero Network

Broadband outage reported

Resolved Major

June 05, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a Broadband outage on the Hero network. Updates will follow shortly

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 06/06/2025 12:03AM

All services impacted by this outage are now restored between 10:15 and 10:35. Please give us a call on 092420001 if you are still facing the issue.
There is currently an unrelated Chorus outage in the Wellington region that is still going on. Updates for that will follow on the separate incident summary page.

MONITORING 9 months ago - at 06/05/2025 10:31PM

The router is now up, and we can see services coming back online. Please reboot the router if the service is still down. Give us a call on 092420001 if the issue still persists.

INVESTIGATING 9 months ago - at 06/05/2025 10:04PM

One of the routers in Hamilton has gone down. The on-site data center team must perform a physical power cycle. We are in touch with the engineers on site, and we'll start investigating the cause after the router comes back on.

INVESTIGATING 9 months ago - at 06/05/2025 09:55PM

We are investigating a Broadband outage on the Hero network. Updates will follow shortly

Latest Hero Network outages

Possible Internet Outages - 4 months ago

Chorus Outage - Wellington Region - 9 months ago

Network outage reported - about 1 year ago

Grandstream GDMS Portal Compromised - over 1 year ago

Chorus handover at Mayoral Drive went offline - over 1 year ago

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