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Outage in Heroku

Stopped processes continue to produce logs

Resolved Minor
July 01, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have identified that affected applications are isolated to a subset of Basic dynos in the US region of the Common Runtime. Other dyno types, Heroku services, Dashboard, and CLI are not affected. We will provide an update in 30 minutes.
Components affected
Heroku Apps

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Latest Updates ( sorted recent to last )
UPDATE 10 months ago - at 07/01/2025 07:44PM

Engineers have identified that affected applications are isolated to a subset of Basic dynos in the US region of the Common Runtime. Other dyno types, Heroku services, Dashboard, and CLI are not affected. We will provide an update in 30 minutes.

ISSUE 10 months ago - at 07/01/2025 07:14PM

Heroku engineers have identified the issue and are working to remediate affected dynos whose processes are still running. Heroku services, Dashboard, and CLI are not affected. We will provide an update in 30 minutes.

INVESTIGATING 10 months ago - at 07/01/2025 06:50PM

Engineers continue to investigate application processes which may continue to run after their corresponding dynos have been scaled down or stopped in US region of the Common Runtime.

INVESTIGATING 10 months ago - at 07/01/2025 06:14PM

We are investigating an issue on the Common Runtime in the US region where application processes may continue to run after their corresponding dynos have been scaled down or stopped. These processes are not visible via heroku ps, but may cause side effects like continued logging. Our engineering team is actively investigating the root cause.

We will provide an update in 30 minutes.

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