Issue with uneven routing distribution

The rollout is complete. Our metrics indicate normal routing load distribution across impacted applications. We will continue to monitor system performance and will provide a final status update once our analysis is complete.

We have begun a phased rollout to address the uneven routing distribution impacting some applications using Router 2.0 on the Common Runtime. This rollout is being carefully staged to ensure system stability. We anticipate completing the rollout within approximately four hours. We are actively monitoring system performance and will provide additional updates as progress continues.

Our engineers have identified the root cause of an issue affecting a subset of customer applications running on the Common Runtime with Router 2.0. Beginning July 17, 2025, these apps experienced uneven load distribution across dynos, resulting in increased request latency and timeouts.

We have identified a fix and are actively working through remediation steps to restore normal load distribution. We will continue to provide updates as progress is made.

We appreciate your patience as we work to resolve this issue.

Our engineers have identified a fix and are working on remediation steps.

Some customer apps running on the Common Runtime using Router 2.0 began experiencing uneven load distribution to dynos. Impacted apps see increased request latency and timeouts. Our engineers are continuing to make progress to resolve the issue.

Some customer apps running on the Common Runtime using Router 2.0 began experiencing uneven load distribution to dynos. Impacted apps see increased request latency and timeouts. Our engineers continuing to work to resolve the issue.

Beginning on July 17 2025, some customer apps began experiencing uneven load distribution to dynos. Impacted apps see increased request latency and timeouts. Our engineers are working to resolve the issue.