Hex Outage History

Hex experienced a major incident where projects were not loading, affecting the main site for 20 minutes. The issue was quickly identified and a fix was implemented. The service is now being monitored to ensure the resolution is stable.

Hex experienced an issue where some users had trouble acquiring new kernels, affecting the main site for 1.5 hours. The problem was investigated and a fix was implemented, with the team monitoring the results to ensure resolution.

Hex experienced an issue where screenshots were not attaching to scheduled notifications, affecting the main site functionality. The problem was investigated and a fix was implemented within 27 minutes. The service is now being monitored to ensure the resolution is working properly.

Some Hex users experienced issues with HTML not rendering properly in notebooks and apps due to compatibility problems with certain VPN and web firewall providers. The root cause was identified as an upstream issue with these third-party providers rather than Hex's platform directly. Hex worked with the affected VPN and firewall providers to resolve the compatibility issues, with most users seeing resolution after restarting their browsers, though the full fix took approximately 20 days to complete across all provider configurations.

Hex experienced a major incident where projects were not loading, affecting the main site for 55 minutes. The issue was identified and a fix was implemented, with systems recovering and being monitored for stability.