Outage in HeyGen
Elevated Error Rates with Speech to Text Provider: Deepgram
Resolved Minor
April 30, 2025 - Started 12 months ago
- Lasted about 3 hours
Incident Report
We are seeing connection errors to our Speech to Text Provider: Deepgram for the Interactive Avatar. We are actively engaging with them and exploring workarounds to mitigate this issue
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Latest Updates ( sorted recent to last )
IDENTIFIED
12 months ago - at 04/30/2025 09:00PM
We are in process of pushing out a fix.
IDENTIFIED
12 months ago - at 04/30/2025 07:06PM
We are seeing connection errors to our Speech to Text Provider: Deepgram for the Interactive Avatar. We are actively engaging with them and exploring workarounds to mitigate this issue
Latest HeyGen outages
App not operational - 5 days ago
Slow video creation - 6 days ago
Database issues - 18 days ago
Site is slow - 24 days ago
API Product service hinderince - about 2 months ago
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