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Outage in HeyGen

Elevated Error Rates with Speech to Text Provider: Deepgram

Resolved Minor
April 30, 2025 - Started 12 months ago - Lasted about 3 hours

Incident Report

We are seeing connection errors to our Speech to Text Provider: Deepgram for the Interactive Avatar. We are actively engaging with them and exploring workarounds to mitigate this issue

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Latest Updates ( sorted recent to last )
IDENTIFIED 12 months ago - at 04/30/2025 09:00PM

We are in process of pushing out a fix.

IDENTIFIED 12 months ago - at 04/30/2025 07:06PM

We are seeing connection errors to our Speech to Text Provider: Deepgram for the Interactive Avatar. We are actively engaging with them and exploring workarounds to mitigate this issue

Latest HeyGen outages

App not operational - 5 days ago
Slow video creation - 6 days ago
Database issues - 18 days ago
Site is slow - 24 days ago
API Product service hinderince - about 2 months ago

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