Outage in HeyGen
Database issues
Resolved Minor
April 01, 2026 - Started 2 days ago
- Lasted about 1 hour
Incident Report
We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 04/01/2026 06:42PM
We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.
IDENTIFIED
2 days ago - at 04/01/2026 06:30PM
We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.
IDENTIFIED
2 days ago - at 04/01/2026 06:24PM
We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.
source IsDown
Possible Outage Indicated by User Reports
Reports started 1 minute before official outage was reported
Latest HeyGen outages
Site is slow - 8 days ago
API Product service hinderince - about 1 month ago
Voice cache degradation - about 2 months ago
Video Agent Service Degraded - about 2 months ago
Avatar iv backlog is high - about 2 months ago
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