Outage in HeyGen
External API Partial Degradation
Resolved Minor
January 09, 2026 - Started 2 days ago
- Lasted about 4 hours
Incident Report
We are experiencing a partial degradation of the External API resulting in 502 status code for some users.
We have reverted to a previous version of the service and it currently appears stable while we investigate root cause
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 01/09/2026 05:56PM
The system is currently stable, we are still root causing the initial issue and monitoring its impact
INVESTIGATING
2 days ago - at 01/09/2026 04:51PM
We are experiencing a partial degradation of the External API resulting in 502 status code for some users.
We have reverted to a previous version of the service and it currently appears stable while we investigate root cause
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