Outage in Higher Logic
AWS Issues affecting Online Community UI, Outgoing Emails, and Marketing Automation Integrations
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Higher Logic Community Higher Logic Marketing Enterprise (Real Magnet) Higher Logic Marketing Professional (Informz)Need to monitor Higher Logic outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/20/2025 10:03PM
All outstanding issues have been resolved.
MONITORING
3 days ago - at 10/20/2025 08:39PM
Some Community (OC) emails are delayed, processing is active and the backlog is steadily decreasing.
Once queues normalize, we will re-drive any affected messages.
Informz (IZ) mailings that rely on UPI integrations may continue to error until the service is fully restored.
IDENTIFIED
3 days ago - at 10/20/2025 06:52PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 10/20/2025 03:45PM
We are currently investigating this issue.
Latest Higher Logic outages
HLT Marketing Professional (Informz) error message - about 2 months ago
Server Errors on Online Community Sites - 4 months ago
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