HighLevel Outage History

Facebook Lead Ads were not syncing properly in HighLevel due to issues with Meta's API. The incident affected the integration between Facebook Lead Ads and the HighLevel platform for approximately 118.7 hours. The Facebook Lead Ads API traffic has stabilized and the service is being monitored while awaiting final confirmation from Meta that the issue is fully resolved.

HighLevel experienced a workflow sync lag that prevented active and finished workflows for contacts from syncing properly in real-time. This issue affected the accuracy of advanced filters and smart lists that filter contacts based on their workflow status, causing them to display outdated results. The sync lag was resolved after 2.1 hours of service disruption.

HighLevel experienced delays and inaccuracies in email and messaging analytics due to an AWS infrastructure issue that lasted 5.1 hours. The incident affected reporting services, causing missing, delayed, or incorrect analytics data for users. The issue was resolved once the upstream AWS infrastructure problem was fixed.

HighLevel experienced form and survey analytics loading issues where no data was displayed for some users, caused by an ongoing AWS outage affecting dependent services. The service disruption lasted 2.5 hours while the team monitored the situation and worked to restore functionality.

HighLevel experienced a minor service incident where QR Analytics data was not loading or displaying properly. The issue affected users' ability to view analytics information for their QR codes. The incident was resolved within 4 minutes, restoring normal functionality to the QR Analytics feature.

HighLevel experienced delays in Contact updates syncing to the smartlists page for 1.3 hours. The issue caused smartlists to display outdated contact information during the affected period. The technical team investigated and resolved the synchronization delays.

HighLevel experienced a partial outage affecting the ability to publish posts to Meta platforms (Facebook, Instagram, and Threads). The service disruption lasted approximately 27.8 hours and was classified as a minor incident. The issue has been resolved after active monitoring by the HighLevel team.

HighLevel experienced an issue with Bluesky post publishing functionality that prevented users from successfully posting content to the Bluesky platform. The service disruption lasted 18.2 hours and was classified as a minor incident. The issue has been fully resolved and users can now publish posts to Bluesky normally.

HighLevel experienced an issue where Snapshots were not processing in subaccounts. The development team worked on resolving the problem, and the incident was resolved after 48 minutes.

HighLevel experienced latency issues when loading snapshots, classified as a minor service incident. The problem affected snapshot loading performance for users over a 2-hour period. The incident has been resolved after investigation by the technical team.