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Outage in Highspot

Performance Latency in AMERICAS2 Data Center

Resolved Minor
November 12, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue. We will provide another update by 12 PM PT.
Components affected
Highspot Engagement Highspot Support Center Highspot Content Highspot Analytics Highspot CRM Integration Highspot Pitches Highspot Learning Highspot Search Highspot Administration & Authentication

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/12/2025 09:57PM

This incident has been resolved. System performance has returned to fully operational.

MONITORING 5 months ago - at 11/12/2025 07:57PM

We have remediated the issue and are currently monitoring system performance. Our Engineering Team will continue to observe stability and provide another update by 2 PM PT.

INVESTIGATING 5 months ago - at 11/12/2025 06:01PM

We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue.

We will provide another update by 12 PM PT.

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COMPONENT Issue in DATA_CENTER - 5 months ago
Performance Degradation Due to AWS Service Disruptions for AMERICAS - 6 months ago

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