Outage in Hightouch

Upstream Google Cloud outage affecting some Hightouch customers

Resolved Major

June 12, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are monitoring an upstream outage with Google Cloud services across regions. This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform. We expect service to recover once the upstream GCP issue is resolved.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 09:04PM

We are observing recovery of upstream errors for customers using GCP-hosted sources, destinations, storage buckets, and related services.

MONITORING 10 months ago - at 06/12/2025 08:01PM

We're continuing to monitor the upstream incident with Google Cloud. At this time, the Hightouch GCP us-east4 and europe-west1 regions have recovered from systemic issues.

We are still monitoring elevated error rates from our BigQuery integration. Hightouch customers who use BigQuery as a source continue to see degraded service.

INVESTIGATING 10 months ago - at 06/12/2025 07:06PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/12/2025 06:40PM

We are monitoring an upstream outage with Google Cloud services across regions.

This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform.

We expect service to recover once the upstream GCP issue is resolved.

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