Outage in Hightouch

Azure Front Door - Connectivity issues

Resolved Minor
October 29, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We’re investigating errors when previewing models that include the message: Missing credentials in config, if using AWS_CONFIG_FILE, set AWS_SDK_LOAD_CONFIG=1. This appears linked to an ongoing Azure connectivity issue affecting access to Hightouch resources used for model previews. Syncs continue to run normally.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/30/2025 12:33AM

This incident has been resolved.

MONITORING 1 day ago - at 10/29/2025 09:45PM

We’re investigating errors when previewing models that include the message: Missing credentials in config, if using AWS_CONFIG_FILE, set AWS_SDK_LOAD_CONFIG=1.

This appears linked to an ongoing Azure connectivity issue affecting access to Hightouch resources used for model previews. Syncs continue to run normally.

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Subset of syncs failing - 22 days ago

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