Outage in Hightouch

Column order not respected in subset of syncs

Resolved Minor
October 23, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

Incident Report

We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 10/23/2025 08:41PM

This is now resolved.
- Syncs to S3 using All mode did not respect column order when writing data to the destination file.
- Customers may have experienced failures for syncs to SFDC using Archive mode.

No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.

MONITORING 8 days ago - at 10/23/2025 06:27PM

A fix has been implemented and we are monitoring the results. No action is required. The next scheduled sync will resolve the issue, or you can manually trigger one at any time.

INVESTIGATING 8 days ago - at 10/23/2025 04:01PM

We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted

If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.

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