Outage in Hightouch
Users Logged Out
Resolved MajorIncident Report
We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/02/2025 08:20PM
This issue has been resolved. Affected users should now be able to log back in to the app. Syncs continued running normally during this time, as the issue was limited to the web interface. We apologize for the disruption and appreciate your patience.
MONITORING
10 months ago - at 07/02/2025 08:15PM
We’ve deployed a fix to all regions and are monitoring to confirm full recovery.
Affected users should now be able to log in to the app. Syncs and background jobs remain unaffected and continue processing normally.
IDENTIFIED
10 months ago - at 07/02/2025 08:11PM
We have restored access for affected users in most regions.
Syncs and background jobs are not impacted and continue processing normally.
IDENTIFIED
10 months ago - at 07/02/2025 08:05PM
We have identified the issue and are currently deploying a fix to restore app access for affected users.
INVESTIGATING
10 months ago - at 07/02/2025 07:57PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 07/02/2025 07:56PM
We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.
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