Outage in Hightouch
"Model not found" error appearing in app for some customers
Resolved MinorIncident Report
Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/18/2025 08:25PM
This UI issue has been resolved.
MONITORING
about 1 month ago - at 09/18/2025 08:24PM
A fix has been deployed for this UI issue.
IDENTIFIED
about 1 month ago - at 09/18/2025 08:15PM
Update: we are continuing to work on a fix for this UI issue. Some customers may see a misleading error stating that a model “may have been deleted.” This message is incorrect and can be safely disregarded.
IDENTIFIED
about 1 month ago - at 09/18/2025 07:58PM
Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.
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