Outage in Hightouch

"Model not found" error appearing in app for some customers

Resolved Minor
September 18, 2025 - Started 19 days ago - Lasted 30 minutes
Official incident page

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Outage Details

Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 09/18/2025 08:25PM

This UI issue has been resolved.

MONITORING 19 days ago - at 09/18/2025 08:24PM

A fix has been deployed for this UI issue.

IDENTIFIED 19 days ago - at 09/18/2025 08:15PM

Update: we are continuing to work on a fix for this UI issue. Some customers may see a misleading error stating that a model “may have been deleted.” This message is incorrect and can be safely disregarded.

IDENTIFIED 19 days ago - at 09/18/2025 07:58PM

Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.

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