Outage in Hologram

Connectivity issues on G3 SIMs/profiles

Resolved Minor
April 18, 2025 - Started 22 days ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions. We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
Components affected
Hologram Cellular Network
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/18/2025 03:44PM

This incident has been resolved.

MONITORING 22 days ago - at 04/18/2025 01:26PM

We’ve increased capacity on our PGW (Packet Gateway) network nodes and are already seeing significant improvement in performance. Our team is actively monitoring to ensure stability and will provide further updates as needed.

INVESTIGATING 22 days ago - at 04/18/2025 02:46AM

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions.

We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.

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