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Outage in Honeycomb

Ingest issues for some customers

Resolved Major
April 10, 2026 - Started 20 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Honeycomb experienced a major incident where some teams on Classic environments were unable to ingest their data through the api.honeycomb.io Event Ingest service. The engineering team identified the root cause and applied a manual fix to each affected environment while developing a systemic solution. The incident was fully resolved after 3.8 hours once the fix was uniformly applied to all impacted environments.

We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/10/2026 05:24PM

We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.

MONITORING 20 days ago - at 04/10/2026 03:21PM

We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.

MONITORING 20 days ago - at 04/10/2026 02:32PM

The manual fix has been applied to all environments.

MONITORING 20 days ago - at 04/10/2026 02:19PM

We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.

IDENTIFIED 20 days ago - at 04/10/2026 01:55PM

We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.

IDENTIFIED 20 days ago - at 04/10/2026 01:46PM

We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.

IDENTIFIED 20 days ago - at 04/10/2026 01:41PM

We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.

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