Honeycomb experienced a 22-minute ingest outage (17:55–18:17 UTC) primarily affecting the US region, with minor impact in EU, caused by a faulty deployment. Event data sent during this window may have been partially or fully lost, with downstream effects including missed trigger alerts, skewed SLO metrics, and incomplete service maps. Engineers resolved the incident by rolling back the deployment, with full recovery confirmed within 52 minutes of the incident opening.
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All services have been fully recovered.
Impact window: 17:55–18:17 UTC
Regions affected: Primary impact in US. The EU region was affected to a much lesser degree.
During this period, the following effects may have occurred:
Ingest: Some data was not ingested, resulting in complete or partial data loss for events sent during the window.
Triggers: Triggers may have failed to fire within the impact window.
SLOs: SLI values across the affected window are skewed by the missing data and may show artificial dips or accelerated budget burn.
Service Maps: Maps covering the outage window are incomplete. Services and dependencies may be under-counted, as their traces were not ingested.
We apologize for the disruption. Please reach out if you have any questions about how this may have affected your data.
Triggers, SLOs and Service Maps are recovered. We are continuing to monitoring the Ingest Service
We have rolled back the deploy and ingest service has recovered. There has been an ingest outage from 17:55 - 18:14 UTC. We have also observed an delay for Service Maps.
We are investigating an issue with delayed ingest in the US and EU region. Our engineers are rolling back a recent deploy. SLOs and Trigger evaluations may also be delayed.
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