Outage in Honorlock
3rd party chat provider experiencing service outage.
Resolved Minor
June 04, 2024 - Started 12 months ago
Official incident page
Official incident page
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Outage Details
Our third party chat provider is aware of the issue and is currently investigating. Users may be unable to begin a chat or connect with an agent. Please direct all support inquiries to the following email address: support@honorlock.com
Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 06/04/2024 06:37PM
This incident has been resolved.
MONITORING
12 months ago - at 06/04/2024 04:19PM
A fix has been implemented. Our chat provider is monitoring the results. Agents have reported success receiving and responding to chats.
IDENTIFIED
12 months ago - at 06/04/2024 03:39PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
12 months ago - at 06/04/2024 03:16PM
Our third party chat provider is aware of the issue and is currently investigating. Users may be unable to begin a chat or connect with an agent. Please direct all support inquiries to the following email address: support@honorlock.com
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