Outage in Honorlock

3rd party chat provider experiencing service outage.

Resolved Minor
June 04, 2024 - Started 11 months ago
Official incident page

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Outage Details

Our third party chat provider is aware of the issue and is currently investigating. Users may be unable to begin a chat or connect with an agent. Please direct all support inquiries to the following email address: support@honorlock.com
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/04/2024 06:37PM

This incident has been resolved.

MONITORING 11 months ago - at 06/04/2024 04:19PM

A fix has been implemented. Our chat provider is monitoring the results. Agents have reported success receiving and responding to chats.

IDENTIFIED 11 months ago - at 06/04/2024 03:39PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 06/04/2024 03:16PM

Our third party chat provider is aware of the issue and is currently investigating. Users may be unable to begin a chat or connect with an agent. Please direct all support inquiries to the following email address: support@honorlock.com

Latest Honorlock outages

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