Outage in Honorlock

3rd party chat provider experiencing service outage.

Resolved Major

February 25, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Honorlock's third-party chat provider experienced a service outage that prevented users from initiating live chat support for 2.5 hours. The support component was affected, requiring users to contact support via email during the incident. The chat provider identified and resolved the underlying issue, with improvements confirmed and chat functionality restored.

Our third party chat provider has identified the cause of the incident and are working to resolve the issue. In the meantime, support inquiries can be directed to support@honorlock.com for immediate assistance.

Components affected

Honorlock Support

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/25/2026 07:29AM

Our third party chat provider has indicated improvements have been seen, which have been confirmed by our team. We will keep an eye out for further issues.

MONITORING about 1 month ago - at 02/25/2026 06:56AM

We are continuing to monitor the incident as we have not received an update from our third party chat provider indicating the issue has been resolved. We encourage users unable to initiate a live chat to request assistance via email at support@honorlock.com

MONITORING about 1 month ago - at 02/25/2026 05:29AM

We are starting to see improvements with our third party chat provider as agents are now able to receive chats. We will continue monitoring the situation for the time being.

IDENTIFIED about 1 month ago - at 02/25/2026 05:02AM

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