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Outage in Hootsuite Inc.

Missing entrypoints for Tags, SSO, Link settings & Campaigns in organization settings

Resolved Major
June 20, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Hi there! We are currently investigating an issue where the entrypoints for Tags, SSO, Link settings & Campaigns in organization settings are missing. This may prevent users with the appropriate permissions from being able to create, edit, or delete organization-level tags. Our engineering team is actively working to identify the root cause and restore functionality as quickly as possible. We will post another update as soon as more information becomes available. We apologize for any disruption this is causing and thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/20/2025 11:09AM

[4:00am PST] We're happy to confirm that the issue affecting access to Organization Settings (Tags, SSO, Link Settings, Campaigns) is now resolved.
Functionality has been fully restored, and all pages are now accessible.

IDENTIFIED 10 months ago - at 06/20/2025 09:47AM

[2:30am PST] Our engineering team continues to actively investigate the issue affecting access to several pages within Organization Settings, including Tags, SSO, Link Settings, and Campaigns.
At this time, we are still working to determine the root cause. While this investigation is ongoing, access to these settings pages will remain unavailable.
Resolving this issue is a priority for our team and we will post a new update as soon as more information is available. We sincerely apologize for the disruption and appreciate your continued patience.

INVESTIGATING 10 months ago - at 06/20/2025 07:05AM

Hi there!
We are currently investigating an issue where the entrypoints for Tags, SSO, Link settings & Campaigns in organization settings are missing.
This may prevent users with the appropriate permissions from being able to create, edit, or delete organization-level tags.
Our engineering team is actively working to identify the root cause and restore functionality as quickly as possible.
We will post another update as soon as more information becomes available. We apologize for any disruption this is causing and thank you for your patience.

Latest Hootsuite Inc. outages

Bluesky API issues - 3 days ago
Bluesky authorization issues - about 1 month ago

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