Outage in Hootsuite Inc.

Loading issues with the Billing page

Resolved Major
August 25, 2025 - Started about 12 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing some technical difficulties with our billing system provider, which is impacting billing-related actions. Some of our customers may encounter a ‘500’ error on the billing pages and be unable to make plan changes or similar updates. Our team is actively monitoring the incident. Thank you for your patience and understanding.
Components affected
Hootsuite Inc. Hootsuite Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 08/25/2025 02:18PM

We're pleased to inform you that the issue affecting users' ability to access their Billing page has been successfully resolved. Users are now able to access their Billing page, and perform billing-related actions.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.

INVESTIGATING about 12 hours ago - at 08/25/2025 11:58AM

We are currently experiencing some technical difficulties with our billing system provider, which is impacting billing-related actions. Some of our customers may encounter a ‘500’ error on the billing pages and be unable to make plan changes or similar updates.

Our team is actively monitoring the incident. Thank you for your patience and understanding.

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