Delay in receiving messages in Inbox 2.0

This incident has been resolved. The Inbox 2.0 messaging service is now working correctly for all users, and all social network message are synced in real time.

We apologize for any inconvenience this may have caused.

A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to receive new incoming messages in Inbox 2.0. We will continue to monitor the system to ensure full stability.

We are currently investigating a delay in receiving messages in Inbox 2.0 across all social networks. Users may experience a significant lag between when a message is sent on a social platform and when it appears in the Inbox. Workaround: We recommend checking native social platform inboxes directly for time-sensitive communications. We sincerely apologize for the disruption to your workflow.